Thursday, May 7, 2009

It’s no surprise that Twitter has reached its tipping point when the number of techies and marketing-folk are easily outnumbered by celebrities using the platform. No longer do I have to start a conversation explaining what Twitter is, suffice to say – everyone knows.

It’s common knowledge that the UK’s own laureate Stephen Fry is a great advocate of this medium but who would have realised that Philip Schofield was more influential than Downing Street.

Social Media Index:

 A great deal of this focused on the fact that what we were listing was popularity and not what is more important which is influence or engagement. The resulting white paper on distributed influence tried to remedy this by analysing measurement in far greater detail.

Understanding that this is also going to ‘ruffle a few feathers’, I have been helping my colleagues at our consumer arm, to apply the principles of SMI to the world of Twitter. The Twitter Index has been created to list individuals based upon their influence (and not like other tables, their popularity).

Influence can be measured on Twitter using the following formula:

image

(A full explanation of this is shown in the methodology at the bottom of this post).

What I find truly interesting is how an individual’s ranking is completely changed dependent upon whether we are looking at popularity or influence.

For example: Al Gore is rated as the 23rd in the world based upon the number of followers he has. Honestly though, how influential is he? For a man who has only tweeted 29 times (and not within the past 6 months) – I would say…not at all.

If I was to spend my money trying to get a person to endorse a company I would instead focus on the person who was far more engaged and who other people found interesting. Jonathan Ross in this case would be a great example.

I have listed three tables below, the first of these is the list of top twitters weighted by popularity, the second is by influence and the third by engagement. The full list of top 200 (celebrity) twitters are located at the bottom of this post.

Top 20 Twitters Weighted by Popularity, Influence and Engagement

RankWeighted by PopularityWeighted by InfluenceWeighted by Engagement
1Ashton KutcherJonathan RossJonathan Ross
2CNNPerez HiltonJason Bradbury
3Britney SpearsStephen FryAlan Davies
4Ellen DeGeneresAshton KutcherPerez Hilton
5TwitterGraham LinehanAdam woodyatt
6Barrack ObamaDemi MooreRick Sanchez
7Brian DooleyCNNPhilip Schofield
8Jimmy FallonLance ArmstrongDave Gorman
9Shaquille O’NeillNew York TimesYoko Ono
10John MayerWill WheatonNeil Gaiman
11New York TimesShaquille O’NeillDemi Moore
12Lance ArmstrongDowning SreetDanny Wallace
13Henry DartnallJason BradburyGraham Linehan
14Demi MoorePhilip SchofieldJenni Falconer
15Lizo MzimbaSoulja BoyKarl Rove
16Perez HiltonJimmy FallonAndi Peters
17Dan TetsellBarrack ObamaBritney Spears
18P DiddyJohn MayerStephen Fry
19ColdplayMichael ArringtonDave Matthews
20Ryan SeacrestRyan SeacrestColdplay

Of course, this index has initially been used to score celebs but its methodology can easily be used to look at other segments (from analysts, musicians, politician and brands). I hope to be publishing the analyst version of this very soon.


Seems to me what’s useful with Twitter is creating a small, two-way community with people who aren’t busy running a Twitter team and who have time to SHARE ideas. Rather than broadcast them.

Just as PR has gone to public engagement, and AR has gone to analyst engagement, it is only natural that I believe that instead of mass-broadcast (shown by popularity) or mass-amplification (shown by influence), I believe that the purest form of interaction is via multiple targeted micro-conversations where people actively engage and interact with the community. This is why when scores are weighted for ‘engagement’ the ‘involvement index’ is given the largest priority. Additional commentary on this to follow in future posts.

Methodology

image

JCPRTIJCPR Twitter indexRgRange assigned to score
FoNumber of followersFgNumber users following
UpNumber of updates@UNumber of name pointing
RtNumber of retweetsTaTwitalyzer score
TaN:STwitalyzer noise to signal ratioTiTwinfluence score
TgTwittergrader scoreIiInvolvement index score
ViVelocity index scorewWeight assigned to each attribute
ZStandardised scorepPopularity
eEngagementiInfluence

Following – Twitter lists the number of people each user follows. The tendency for most celebrities is to only follow a few individuals – the more people that someone follows, there is an increased likelihood of them actively participating in conversations with the community instead of simply broadcasting to it. Following ranges were determined (i.e. more than 20, more than 30, etc.) and each range was assigned a number (0 to 30) that was used as part of the algorithm.

Followers – Twitter lists the number of followers each user has. Like subscribing to a feed, this is a clear indication of ‘popularity’ as it requires someone to actively request participation. Follower ranges were determined (i.e. more than 20, more than 30, etc.) and each range was assigned a number (0 to 50) that was used as part of the algorithm.

Updates – How often does someone update what they are doing. This number is purely objective as it scores someone highly no matter what the content of their post (i.e. how relevant is it). Nevertheless it is assumed that if someone posts frequently but has poor content then their ‘followers’ will decrease. Update ranges were determined (i.e. more than 20, more than 30, etc.) and each range was assigned a number (0 to 30) that was used as part of the algorithm.

Name Pointing – e.g. @name – How many people engage in conversation with a celebrity or point to their name. The clearest way to establish this is to run a searchon the number of people who reference @username in a message. This calculation is based upon a one month period combined with a 24 hour period. The number of times this happens is calculated with each range was assigned a number (0 to 30) - again this was then used as part of the algorithm.

Retweets – Has a tweet caused sufficient interest that it is worth re-submitting by others? Despite a great deal of ‘noise’ (i.e. posts that are not relevant or interesting), when someone sees something that is of high interest, their post can be re-tweeted. The clearest way to establish this is to run a search on the number of people who reference RT @username in a message. This calculation is based upon a one month period combined with a 24 hour period. The number of times this happens is calculated with each range was assigned a number (0 to 50) - again this was then used as part of the algorithm.

Twitalyzer – “This is a unique (and online) tool to evaluate the activity of any Twitter user and report on relative influence, signal-to-noise ratio, generosity, velocity, clout, and other useful measures of success in social media.” This 3rd party tool is a useful method to combine automated metrics dependent upon criteria within posts and publicly available numbers. Where tools such as this are available, we incorporate them into the algorithm to achieve a more confident score. Twitalyzer gives users scores from 0 to 100. Ranges were determined (i.e. more than 20, more than 30, etc.) and each range was assigned a number (0 to 20) that was used as part of the algorithm.

Twitalyzer noise to signal ratio - Signal-to-noise ratio is a measure of the tendency for people to pass information, as opposed to anecdote. Signal can be references to other people (defined by the use of “@” followed by text), links to URLs you can visit (defined by the use of “http://” followed by text), hashtags you can explore and participate with (defined by the use of “#” followed by text), retweets of other people, passing along information (defined by the use of “rt”, “r/t/”, “retweet” or “via”). If you take the sum of these four elements and divide that by the number of updates published, you get the “signal to noise” ratio. Twitalyzer gives users scores from 0 to 100. Ranges were determined (i.e. more than 20, more than 30, etc.) and each range was assigned a number (0 to 20) that was used as part of the algorithm.

Twinfluence Rank – Twinfluence is an automated 3rd party tool that uses APIs to measure influence. For example: “Imagine Twitterer1, who has 10,000 followers - most of which are bots and inactives with no followers of their own. Now imagine Twitterer2, who only has 10 followers - but each of them has 5,000 followers. Who has the most real “influence?” Twitterer2, of course.” As with Twitalyzer, this index uses 3rd party tools to add greater confidence in the overall Twitter score. Similar to the other criteria, ranges were determined (i.e. less than 20, less than 30, etc.) and each range was assigned a number (0 to 20) that was used as part of the algorithm.

Twitter Grader – Twitter Grader is the final automated tool to add greater confidence to the final index. This site creates a score by evaluating a twitter profile. Similar to the other criteria, ranges were determined (i.e. less than 20, less than 30, etc.) and each range was assigned a number (0 to 20) that was used as part of the algorithm.

Involvement Index – As the only personal subjective measure in the algorithm, opinion points were assigned to each celebrity. People who scored highest in this category had frequent, relevant, high-quality content that actively involved the twitter community (asking questions, posting links or commenting on discussions) and did not purely consist of broadcasting. Ranges were determined (i.e. less than 20, less than 30, etc.) and each range was assigned a number (0 to 20) that was used as part of the algorithm.

Velocity Index – As more people engage on Twitter, it may become harder to keep activity going. The velocity index measures changes on a regular basis and assigns a score based on increased or decreased participation. Ranges were determined (i.e. less than 20, less than 30, etc.) and each range was assigned a number (0 to 20) that was used as part of the algorithm.

Weighting - Each specific variable listed above was given a standard score out of 10. Using a weighting scale I varied the importance of the each metric to establish an individual’s total score.

Weighted for Popularity – the key variable is the number of people someone has following them. There are many online tools that show this such as Twitterholic.

Weighted for Engagement – the key variables are an individual’s participation with the Twitter community (as measured by the Involvement Index), with additional emphasis on the frequency of people name pointing an individual (via @username), the numbers of followers and the signal to noise ratio. Other attributes were included in the final score but were given a lower weighting.

Weighted for Influence – the key variables in this instance is a combination of the number and authority of someone’s followers together with the frequency of people name pointing an individual (via @username) and the how many times and individuals posts are re-tweeted. Other attributes were included in the final score but were given a lower weighting.

Criteria for inclusion – There are many lists of top celebrities on Twitter – every one of these use ‘popularity’ as its main criteria. Edelman have used all these lists (such as The TimesCelebrity Tweet and Mashable together with selected and ‘interesting’ names from the top 100 from Twitterholic and used its algorithm to establish their influence.

Top 200 (Celebrity) Twitters – Weighted by Influence

RankNameCountrySegment
1Jonathan RossUKTV Presenter, Comedian
2Perez HiltonUSCeleb blogger
3Stephen FryUKComedian, Actor, TV presenter
4Ashton KutcherUSTV Presenter, Actor
5Graham LinehanUKSitcom writer (Father Ted, Black Books, The IT Crowd)
6Demi MooreUSActress
7CNNUSNews Service
8Lance ArmstrongUSCyclist, sport
9New York TimesUSNews Service
10Will WheatonUSActor
11Shaquille O’NeillUSBasketball player, Actor, sport
12Downing StreetUKUK Govt, politician
13Jason BradburyUKgadget Show host, journalist
14Philip SchofieldUKTV Presenter
15Soulja BoyUSRapper , music
16Jimmy FallonUSComedian
17Barack ObamaUSUS President, politician
18John MayerUSmusician
19Michael ArringtonUSTech News Service
20Ryan SeacrestUSTV Presenter, Radio DJ
21Greg GrunbergUSActor, Heroes. TV
22Alan DaviesUKComedian, Actor, TV presenter
23Karl RoveUSPolitical advisor
24TwitterUSMicro Blogging Platform
25Rainn WilsonUSActor
26Felicia DayUSActor
27Michael BlackUSComedian
28Russell BrandUKComedian, TV Presenter, Actor
29Neil GaimanUSAuthor
30Yoko OnoUSArtist ,
31Mariel HemingwayUSActor
32ColdplayUKMusic band
33Rick SanchezUSAmerican TV news anchor
34John HodgmanUSComedian
35Fred DurstUSMusician
36Phil JupitusUKComedian, radio show host
37Will CarlingUKEx England rugby captain, sport
38Adam WoodyattUKActor, Eastenders
39BBC ClickUKBBC News service
40Snoop DoggUSRapper , music
41Imogen HeapUKMusician
42P DiddyUSRecord producer, rapper, entrepreneur
43Brent SpinerUSActor
44Tony HawkUSProfessional Skateboarder, sport
45Britney SpearsUSSinger, Music
46Dave MatthewsUSMusician
47Brea GrantUSActor
48Penn JilletteUSMagician
49Joe TrippiUSPolitical Adviser
50John CleeseUKActor, Comedian
51Oprah WinfreyUSTV show host
52Warren EllisUKWriter
53Jenni FalconerUKTV presenter
54Fearne CottonUKRadio DJ, TV Presenter
55Ellen DeGeneresUSTV Presenter, Actress
56Jon FavreauUSFilm Director
57Jimmy CarrUKComedian, TV Presenter
58Hedi MonatagUSMTV reality star
59Jane GoldmanUKJonathan Ross’ wife, writer
60David LynchUSFilm Maker
61Tim LovejoyUKTV Presenter
62Mike SkinnerUKTV Presenter
63Andi PetersUKTV Presenter
64James GunnUKComedian, writer
65Pete WentzUSMusician
66Dave GormanUKComedian, writer, TV show host
67Richard BransonUKOwner of Virgin Group, Entrepreneur
68Mathew HorneUKComedian, Actor, TV presenter
69Martha StewartUSEntrepreneur; TV and magazine personality
70Robert LlewelynUKActor, writer, TV presenter
71Al GoreUSAmerican politician
72Eddie IzzardUKActor
73Suzi PerryUKGadget Show Presenter
74Krishnan Guru MurthyUKC4 News Presenter
75Travis BarkerUSMusician
76Chris MoylesUKRadio DJ, TV Presenter
77Al YankovicUSComedian.
78Paul DanielsUKProfessional Magician
79Danny WallaceUKJournalist, author, script-writer, producer
80XzibitUSRapper, TV Presenter, music
81Rob BrydonUKActor, Comedian
82Calvin HarrisUKMusician
83Paulo CoelhoBrazilAuthor
8450 CentUSRapper , music
85Miley CyrusUSActor
86Tom FeltonUKActor
87William ShatnerUSActor
88Rory Cellan-JonesUKJournalist, Broadcaster
89Jamie OliverUKChef
90Solange KnowlesUSSinger , music
91Bill BaileyUKComedian
92BjorkIcelandSinger , music
93Toby YoungUKJournalist, Broadcaster
94Stan CollymoreUKEx-footballer, radio show host, sport
95Kevin SmithUSFilm Director, Actor
96Ben GoldacreUKScientist, journalist
97Arnold SchwarzeneggerUSGovernor of California, former actor
98David HewlettUSActor
99Richard BaconUKTV Presenter
100Tony GardnerUKActor
101Alexander ArmstrongUKComedian, writer
102Emma KennedyUKActor, writer
103Beverley KnightUKSinger, music
104Matt LucasUKComedian, Actor, TV presenter
105Richard HerringUKComedian
106Charlie BrookerUKColumnist, Writer
107Annie MacUKDJ
108Tim WestwoodUKDJ
109Claudia WinklemanUKTV personality
110Chris AddisonUKComedian
111Alan CarrUKComedian, TV Presenter
112Scott MillsUKRadio 1 DJ
113Aleksandr OrlovUKComparethemeerkat
114Rob CorddryUSComedian
115Kim KardashianUSTV star
116Hillary ClintonUSPolitician
117Peter AndreUKSinger, music
118Holly WilloughbyUKTV presenter
119Tim MinchinAustraliaComedian, musician, actor
120Taylor SwiftUSSinger, music
121David MitchellUKComedian, Actor
122Iain LeeUKComedian
123Katy PerryUSSinger, music
124Peaches GeldofUKCeleb daughter
125Mark Kermode & Simon MayoUKRadio
126Edith BowmanUKRadio DJ, Presenter
127Boris JohnsonUKPolitician: Mayor of London, Columnist
128Janina GavankarUSActor
129Robert WebbUKActor, Comedian
130Sara BareillesUSSinger, music
131Michael PhelpsUSSwimmer , sport
132Brett GurewitzUSMusician
133Kate HewlettUSActor
134Tom HarrisUKMP, politician
135Rufus HoundUKComedian
136Huew StephensUKDJ, TV presenter
137Lady GaGaUSSinger , music
138Graham CoxonUKMusician
139David SchneiderUKComedian, actor, writer
140Reggie YatesUKRadio DJ, TV Presenter
141Brooke HoganUSSinger, music
142Mandy MooreUSActor
143Kelly ClarksonUSSinger , music
144John ThompsonUKActor, comedian
145David BaddielUKComedian, TV presenter
146Liam GallagherUKMusician/Singer
147Jamie CullumUKMusician
148Shanna MoaklerUSMusician
149Heidi RangeUKSinger/Sugababes, music
150Vanessa HudgensUSActress, Singer, music
151Josie LongUKComedian
152Demi LovatoUSMusician
153Adam BuxtonUKWriter/Comedian
154Declan CurryUKBusiness journalist/BBC TV Presenter
155Andy MurrayUKTennis Player, sport
156Hugh JackmanAustraliaActor
157Elizabeth BanksUSActor
158Ben MillerUKComedian, writer
159Dan TetsellUKComedian, writer
160Melora HardinUSActor
161Regina SpektorUSMusician
162Mark WatsonUKComedian
163Kyran BrackenUKSports - rugby
164Katherine ParkinsonUKActor
165John PrescottUKPolitician, Former Deputy Prime Minster
166Brian DooleyUKComedian, writer, TV show host
167Robin WilliamsUSComedian, Actor, TV presenter
168Armando IannucciUKWriter, comedian
169Lee UnkrichUSDirector, entertainer
170Katie PriceUKModel
171Ronan KeatingIrelandSinger/Boyzone , music
172Billie PiperUKActress
173Rumer WilisUSCelebrity Daughter
174Alexandra BurkeUKSinger , music
175Judge JulesUKDJ, TV presenter
176Will SelfUKWriter/Comedian
177John McCainUSPolitician
178Lauren ConradUSMTV reality star
179Neil InnesUKComedian, writer
180Lizo MzimbaUKJournalist, Broadcaster
181Jamie OliverUKMusician
182Raef BjoyouUKTV personality - The Apprentice
183Miranda HartUKComedian, writer
184Henry DartnallUKMusician
185Hulk HoganUSRetired Wrestling Legend, sport
186Lily AllenUKSinger , music
187Selena GomezUSActor
188Joe BidenUSUS VP, Politician
189Alex ZaneUKTV presenter
190Drew PinskyUSDr. Drew TV Star
191MC HammerUSRapper, Musician
192Mischa BartonUSActress
193Steve CooganUKComedian, writer
194Jusint Lee CollinsUKTV presenter
195Tom GreenUSActor, comedian, writer
196Graham NortonUKComedian, TV Presenter
197Alexa ChungUKDJ, TV presenter
198Gail EmmsUKSport, badminton
199Dave BerryUKTV Presenter
200Lethal BizzleUKMusician